Customer demands fueled by m-commerce and other disruptive technologies and players are driving rapid innovation and increasing competitive pressure on financial institutions. Many are falling behind the curve due to ageing and disparate legacy systems that have countless interfaces and duplicate processes. Since payment systems are at the heart of the banking institution, processing billions and even trillions of dollars each day, failure to move toward a modernized platform is not an option.
Pursuing the right transformation path for these mission-critical systems and processes, while ensuring 24/7 up-time, requires a partner with deep expertise, the right approach and proven solutions. This is where CGI come into the picture.
Based on nearly 40 years of experience in implementing more than 80 payment solutions globally, CGI has developed its Payments360 portfolio to help financial institutions develop strategies to move money smarter while preserving existing investments and gaining the agility to adapt rapidly.
CGI have previously worked with AllChange in other engagements and the feedback from both colleagues and clients has been very positive. Since the global payments management team was meeting in London we decided to maximize this limited time period together to challenge ourselves to produce a single Payments Story that connected to our organization, our team, our partners and most importantly of all, our customers.
CGI approached AllChange to help the Payments Leadership develop a payments story that everyone could clearly understand, identify with and believe in. With the scale, complexity and pace of change in the financial markets it was imperative that CGI was able to articulate a clear and compelling payments story that supported our go to market activity. It was extremely important that our new narrative provided a north star, with clear meaningful guidance, to direct our significant internal change – ensuring all our people; processes, technology and IP are all working from the same page to our customers enduring benefit.
Working with the Global Payments Leadership team, AllChange created a mechanism that helped accelerate and articulate a clear vision for our business. The transformation product that CGI selected for this project was the Change Strategy Workshop solution. This product draws on over a decades commercial experience working with senior leaders and front-line management to create compelling corporate stories that everyone can clearly understand, identify with and believe in – all wired to effectively connect corporate vision to action – enabling strategy to become everyone’s business.
The CGI Payments team now has a single message that connects with both the internal CGI organization as well as all key external stakeholders across the payments market spectrum.
The production of the Payments narrative has gained a single consensus view on the future of Payments across CGI. This has led to the CGI Payments Team having a truly unique identity within the CGI global network. It has also led to the creation of compelling go-to-market message that we are sharing with our clients, partners and institutions alike.
All CGI talent acquisition, training development, marketing and client engagement are scrutinized, benchmarked and measured through this new lens.