Challenges We Solve

Some Of The Business Challenges We Help Solve

We have selected the most common questions we get from leaders regarding their biggest obstacles. The root of these challenges all possess two common themes… they all require staff to overcome complexity – and to understand, own and work through the business problems just as leaders do.

AllChange provides strategic business consulting and transformation products to clients around the world. Our expertise enables the world’s largest companies to successfully bring strategy to life in a way that connects with their people’s heads, hearts and hands.

For more information, click on the below business challenges pointerDown

How do we go about creating a viable target operating model that incorporates how we do business now and in the future - that most importantly of all reflects how our people operate in the real world?

Taking A Truly Outcome-based Approach To TOM Design & Build

Information and technology are playing an increased role in underpinning and enabling every aspect of the business operating model. Traditional IT drivers are being replaced with an increasing focus on disruptive new technologies,  Higher business dependency on IT,  increasing focus on business outcomes and the pursuit of increased speed of delivery. But with new challenges come fresh opportunities as well as the need to rethink how we approach operating model design, planning and implementation.

AllChange has extensive experience helping leadership design and implement target operating models. Our proven approach applies a common framework that everyone can work within. We can help you develop an outcome-based visual target operating model that robustly considers all the business critical elements that matter to your organization. Our visualization techniques will help you to model your thinking at a whole system level, enabling you to consider your key stakeholders (customer, people, shareholders) and meaningfully understand the dependencies, interdependencies and business critical relationships that underpin future success, value creation and results.

AllChange have designed a portfolio of transformation products specifically wired to help executives develop a clear roadmap for transformation. The products enable our clients to gain big picture understanding, build consensus agreement and support at pace, effectively align multiple teams, prioritize and deploy resources, and monitor and measure progress. Our products will help you make the right project investments, do the right projects and do your projects right.

How do we get all of our people from the board down to the front-line to execute the game plan in a joined up way?

Your Corporate Story Is The Key To Making Strategy Everyones Business

So how can your organization get everyone working on the same page and do this of their own free will? The secret lies in mastering change – or put another way, understanding how to make change happen and sustain it.  If we reduce all the available academic research, thought leadership and practitioner experience down to its simplest form, the answer boils down to three words ‘Understanding’, ‘Identification’ and ‘Belief’.  We have found that in order to effect the change that generates improved performance, better results and increased value creation, you must first get your people to clearly understand, then identify-with and finally believe-in where you are heading.

In order to get your organization to work in a joined-up way, you need to provide clear meaningful direction and guidance – similar to how a compass and map work’s. It’s not enough to just say “climb the mountain” people need to understand which mountain to climb – why it is worth climbing – what is expected of them during the climb – who else is involved – what climbing kit they have available – and what’s in it for them when they reach the summit.

AllChange guides leaders on mastering the kind of change just described. We have found the best way to achieve this is through the creation of a compelling and clear narrative that enables everyone to work in a single joined-up way, making strategy everyones business.  A strategic narrative is in effect a corporate story that articulates corporate vision and strategy in a very understandable, meaningful and attractive way in order to gain buy-in, adoption and most importantly of all… active participation. To be effective, we have found that for your corporate story to thrive, it must connect with everyone at a personal level. Your people need to be able to recognise their own operational reality within the messaging, they need to see a reflection of themselves in a way that makes sense and resonates. They also need to have a clear sight of the levers that drive the change you seek. For this to occur, the leadership and front line management need to land the thinking at a local level and in a practical way. They need to be able to tell a very personal and authentic story describing the business priorities using language that is clear, appropriate and relevant to the audience. This means the absolute removal of abstract language, technical jargon and management speak (aka fog factor).

AllChange have designed a portfolio of transformation products specifically wired to help executives develop a clear roadmap for transformation. The products enable our clients to gain big picture understanding, build consensus agreement and support at pace, effectively align multiple teams, prioritize and deploy resources, and monitor and measure progress. Our products will help you make the right project investments, do the right projects and do your projects right.

How can I align our people processes and platforms from our customer’s point of view?

Visualizing Your Customers At The Centre Of Your Corporate Universe

‘What distinguishes customer-centric organizations from other companies that proclaim their customer focus? In short, they’ve moved beyond lip service and re-oriented their entire operating model around the customer, increasing customer satisfaction and their own profitability in the process. Customer-centric companies understand not only what the customer values, but also the value the customer represents to their bottom line. They align their operating models behind a carefully defined and quantified customer segmentation strategy and tailor business streams–product development, demand generation, production and scheduling, supply chain, customer care, etc.–to delivering the greatest value to the best customers for the least cost.’

Source: Booz & Company

This quote resonates with the business reality faced by many AllChange clients. Building a customer centred operating model requires a clear customer narrative, clear understanding of customer requirements, clear understanding of the key customer user interactions – aka the customer journey – and it is essential to get IT as well as other key departments talking with the customer… but the key secret sauce ingredient to getting your people, processes and platforms customer centred  is to make your thinking visual.

AllChange are experts at crystallizing the customer journey and understand what it takes to build operating models that reflect how your customer and your people operate in the real world. What really separates AllChange from the rest of the market is our visual ‘secret sauce’. We understand how to visually map your organization in a whole system-level way. Our visual methodology will land and model your upfront thinking, ensuring that it is user-friendly and accessible to all levels within the organization. Our approach will ensure that your high-order thinking is central to all follow-on design, planning and implementation activity – providing a mechanism that ensures activity is joined-up with the senior thinking front-and-centre at all times.

AllChange have designed a portfolio of transformation products specifically wired to help executives develop a clear roadmap for transformation. The products enable our clients to gain big picture understanding, build consensus agreement and support at pace, effectively align multiple teams, prioritize and deploy resources, and monitor and measure progress. Our products will help you make the right project investments, do the right projects and do your projects right.

How do we effectively bridge the gap between IT and the Business?

Building A Better Future Together Through Collaborative Dialogue

The gap between IT and Business is a challenge that has been discussed for many years. Experts still advise that bridging this gap should be a high priority for any company, and yet we still see this problem persisting today. This challenge is enhanced with the growing recognition of IT’s strategic importance as a change enabler – placing increased pressure on IT to improve business effectiveness and increase access to information, both of which underpin user satisfaction and the perception of IT’s business credibility.

AllChange have a successful track record working with IT leadership teams. Much of our work involves creating mechanisms that help the leadership both develop and articulate their IT Transformation Vision in a clear, outcome-based way.  AllChange understand what it takes to optimise engagement and catalyze the kind of collaborative dialogue that directs and informs the design and build of business ready IT Services and Solutions. A number of our transformation products are specifically designed to help IT engage with the wider organization and collaboratively build a better future in partnership with the business.

AllChange have designed a portfolio of transformation products specifically wired to help executives develop a clear roadmap for transformation. The products enable our clients to gain big picture understanding, build consensus agreement and support at pace, effectively align multiple teams, prioritize and deploy resources, and monitor and measure progress. Our products will help you make the right project investments, do the right projects and do your projects right.

How do we deploy and implement our priority business activities better, faster and more effectively?

Creativity Is The ‘New’ Working Smarter – To Operate Different, You Often Have To Think Different

At AllChange, when we discuss the concept of turning strategy into great execution and performance, a significant number of executives that we speak with say that much of this is to do with working harder and smarter than the competition. In response, one of the first questions we commonly ask is… “what does working smarter look like?”

Harvard research suggests that companies on average deliver only 63% of the financial performance their strategies promise. Even worse, the research also found that the causes of this strategy-to-performance gap are all but invisible to top management – with leaders then pulling the wrong levers in their attempts to turn around performance – pressing for better execution when they actually need a better strategy, or opting to change direction when they really should focus the organization on execution. The result: wasted energy, lost time, and continued underperformance.  The research also showed that a select group of high-performing companies had managed to close the strategy-to-performance gap through better planning and execution. Their disciplined planning and execution processes made it far less likely that they would face a shortfall in actual performance. And, if they had fallen short, their processes would have enabled them to discern the cause early enough to take corrective action.

Research Source: Harvard Business Review

Think, Plan & Act Different:

At AllChange, we agree with the above research. It is also our experience that there is more that needs to be factored into the equation in order to execute better, faster and more effectively. Circling back to the idea of ‘working smarter’ and our understanding what this might look like. Einstein’s famous insanity quote provides an insight what working smarter might mean – “doing the same thing over and over again and expecting different results” –  in todays tough, volatile, disruptive and ambiguous world, where marginal gains are required just to stand still, remaining relevant and competitive in your chosen market might mean doing your strategic delivery planning in a different way. This might mean considering the use of creative techniques such as storytelling, visual thinking and collaborative environment workshops to ‘get your upfront thinking right” and develop your clarity of direction in a way that avoids the kind of failure described within HBR’s research above.

AllChange have designed a portfolio of transformation products specifically wired to help executives develop a clear roadmap for transformation. The products enable our clients to gain big picture understanding, build consensus agreement and support at pace, effectively align multiple teams, prioritize and deploy resources, and monitor and measure progress. Our products will help you make the right project investments, do the right projects and do your projects right.

How do we channel a diverse and constantly changing array of talent and experience into a common purpose? How do you get people to passionately pursue that purpose?

Unlocking & Aligning The Genius Within Your Organization

“People tend to think of creativity as a mysterious solo act, and they typically reduce products to a single idea: This is a movie about toys, or dinosaurs, or love, they’ll say. However, in filmmaking and other kinds of complex product development, creativity involves a large number of people from different disciplines working effectively together to solve a great many problems. The initial idea for the movie – what people in the movie business call “the high concept” – is merely one step in a long, arduous process that takes up to five years. A movie contains literally tens of thousands of ideas.  The director and other creative leaders of a production do not come up with all the ideas on their own, rather, every single member of the production group makes suggestions. Creativity must be at every level of every artistic and technical part of the organization. The leaders sort through the mass of ideas to find the ones that fit into a coherent whole – that support the story – which is a very different task.”

Source: Ed Catmull, President of Pixar & Walt Disney Animation Studios

The above quote from Ed Catmull pretty much crystallizes the answer to the challenge of aligning an organization behind a common purpose. It of course also throws up a fresh series of questions, such as: ‘where do we start’ and ‘what do we need to do’. This is where AllChange might step in to help. We have developed a portfolio of transformation products specifically designed to tackle challenges of this nature. They are designed to tackle point-of-need projects and are flexible enough to address larger organization-wide transformation challenges. AllChange have a successful track record supporting both discreet project transformation as well as large scale initiatives.

AllChange have designed a portfolio of transformation products specifically wired to help executives develop a clear roadmap for transformation. The products enable our clients to gain big picture understanding, build consensus agreement and support at pace, effectively align multiple teams, prioritize and deploy resources, and monitor and measure progress. Our products will help you make the right project investments, do the right projects and do your projects right.

How do we effectively embed leadership capability at the core of what we do?

Empowering Your Leadership To Transform What Your Organization Thinks & Does

Organizations possess an ‘identity’ as well as a distinctive ‘character’, both of which are reflected and expressed through the values, symbols, practices and way things get done. Leaders shape identity, how the organization makes sense of it’s work and it’s environment, what relationships matter, what feedback counts, what information is available – and the leaders behaviors and attitudes are shaped by the organizations norms and boundaries.

In the corporate world the battle for hearts and minds starts with the heart. Storytelling influences how we think and behave, we are all hard-wired to respond to stories. Individual stories are more convincing than data… nobody ever stormed a castle because of a pie chart. People accept ideas more readily when their minds are in ‘story mode’, rather than ‘analytical mode’. A good corporate story is precisely the mechanism that enables the embedding of leadership at the organizations core.

For the corporate story to flourish, it must connect with everyone at a personal level. People need to be able to recognise their own operational reality within the messaging, they need to see a reflection of themselves in a way that makes sense and resonates. For this to occur, the leadership and front line management need to land the thinking at a local level and in a practical way. They need to be able to tell a very personal and authentic story describing the business priorities using language that is clear, appropriate and relevant to the audience. This means the absolute removal of abstract language, technical jargon and management speak (aka fog factor).

Equipping the leadership with a clear, compelling, and meaningful corporate story will empower the leadership to transform what your organization thinks and does. An effective corporate story will liberate both the leadership and the wider-organization, because they both have a story that they can understand, identify-with and believe-in.

AllChange have designed a portfolio of transformation products specifically wired to help executives lead. The products enable our clients to gain big picture understanding, build consensus agreement and support at pace, effectively align multiple teams, prioritize and deploy resources, and monitor and measure progress. Our products will help you make the right project investments, do the right projects and do your projects right.

How do we make innovation part of the way we do things around here?

Taking A Purpose-driven Approach Is The Key To Making Innovation Part Of Your Organizations DNA

Creating a real culture of innovation requires an environment that enables innovation and creativity to first exist and then flourish. All innovation activity needs to be purpose-driven, both understanding and connecting with the business reality. Ultimately, organizations are here to serve the customer and to build a healthy sustainable business; innovation must be wired to this end… to creating value.

The topic of creativity and how to effectively harness and harvest your organizations collective talent is explored in detail within an Innovation thought piece written in partnership with Hype Innovation, a global innovation management software company. You can download this from the Insights section of our website or the download tab directly below.

AllChange have designed a portfolio of transformation products specifically wired to help executives lead. The products enable our clients to gain big picture understanding, build consensus agreement and support at pace, effectively align multiple teams, prioritize and deploy resources, and monitor and measure progress. Our products will help you make the right project investments, do the right projects and do your projects right.